BULVDS.
BULVDS.
01
PROJECT
OVERVIEW
Bulvds App
Bulvds redefines modern living by simplifying short-let and rental experiences for everyone, from explorers (renters) seeking stays, to managers (agents) and homeowners overseeing spaces. The platform creates a seamless way to discover, book, and manage properties, offering transparency, trust, and convenience for all users.
02
key
FEATURE
Bulvds Wallet
The Bulvd Wallet is a key feature of the short-let booking app, designed to make handling payments, refunds, and commissions simple and secure for everyone. It's designed to solve common frustrations, offering a seamless way for users to manage all their financial activity in one place. Below are some highlights of the wallet system.
Multi-source funding:
Users can easily top up your wallet using multiple methods, including card payments, bank transfers, and cryptocurrency.
Cash withdrawals:
Agents and renters can quickly cash out funds directly to their bank accounts.
Recent transactions:
The wallet provides a full history of all transactions from payments and commissions to refunds and withdrawals so users can always see exactly where their money is.
Wallet balance overview:
Total balance: All the funds in your wallet.
Withdrawal balance: Funds that are ready for you to cash out.
Incoming funds: Payments or refunds that are pending and will be credited soon.
The Bulvd Wallet is designed to build trust and provide a transparent, stress-free experience for every user.
03
USER
PAIN POINTS
Uncertain Payouts: Managers don't know when they'll get paid, making cash flow unpredictable.
Refund Stress: Renters are anxious about when they'll get their security deposit back.
Broken Trust: A lack of transparency makes it nearly impossible to resolve disputes, eroding confidence.
Clunky Payments: The app forces users to leave the platform, creating a disconnected rebooking experience.
Excluding Users: International guests are unable to book due to a lack of inclusive payment options.
04
UX
STRATEGY
Problem Statement
Users face significant friction when managing payments. Managers are frustrated by unclear payout timelines, while renters experience anxiety over caution fee refunds. Additionally, international users are blocked by limited payment options. These challenges lead to a lack of trust, frequent disputes, and a fragmented user experience that prevents seamless in-app rebooking.
Goal
Design a wallet experience that delivers clarity, trust, and accessibility by making transactions transparent, refunds predictable, and payments inclusive for both local and international users.
Approach
Transparency-first design: Show clear wallet breakdowns (total, withdrawal and incoming funds) with contextual explanations for every balance.
Seamless flows: Integrate direct wallet funding and in-app withdrawals to reduce reliance on external payment systems.
Localized inclusivity: Support multiple funding methods to ensure all users can book without friction.
Trust-building features: Real-time notifications, detailed transaction histories, and an easy dispute-resolution process to reduce conflicts and build confidence.
05
HIGH
FIDELITY
The following high-fidelity screens capture the core wallet experience for Bulvds, showcasing how users manage funds, track transactions, and complete bookings seamlessly:
Wallet Home: Displays total balance, withdrawal balance, and incoming funds, with quick actions for Fund, Withdraw, and History.
Fund Wallet Modal: Provides payment options, sets minimum funding amounts, and shows clear success or failure states.
Booking Checkout (wallet pay): Breaks down charges into base fee, sharing commission, caution fee, gateway fee, and final total.
Pending Transaction Detail: Highlights booking-linked transactions with status updates and a dispute option.
Withdraw Flow: Guides users to select a bank account, apply minimum balance rules, manage a single active request, and confirm withdrawals.
Transaction Timeline: Offers a filterable history of payments, refunds, commissions, and withdrawals, with expandable details for transparency.
06
ADDITONAL UI
MOKCUPS
Alongside the primary flows, a few more high-fidelity mockups were developed to extend functionality and enhance user experience. These include:
Coupons: A streamlined interface for users to apply discounts and promotional codes during transactions.
Property Add-ons: A dedicated section showcasing optional features or services that can be added to a property booking.
Rebooking: An optimized flow to simplify the process of rebooking previous stays with updated pricing and availability details.
07
DESIGN
IMPACT
This design directly addressed user pain points, leading to a measurable impact on key business and user metrics.
Increased User Trust & Reduced Disputes: By providing clear receipts and transparent escrow notes, the design measurably reduced the number of disputes per 500 bookings.
Improved Conversion Rates: A seamless wallet funding experience encouraged more users to pre-fund their accounts, leading to a higher conversion rate at checkout.
Enhanced User Confidence: The streamlined withdrawal process resulted in fewer failed withdrawals and faster resolution times, building greater confidence for both renters and agents.
Increased Agent Loyalty: Transparent and predictable payout timelines directly contributed to a higher rate of repeat listings from agents, improving retention.
Boosted Operational Efficiency: The automated and transparent fund management system drastically reduced the need for manual administrative intervention for disputed funds, freeing up valuable resources.
GOT AN IDEA?
LET'S TALK!
Designed and built by Kingsley
GOT AN IDEA?
LET'S TALK!
GOT AN IDEA?
LET'S TALK!
Designed and built by Kingsley
01
PRODUCT
OVERVIEW
Bulvds App
Bulvds redefines modern living by simplifying short-let and rental experiences for everyone, from explorers (renters) seeking stays, to managers (agents) and homeowners overseeing spaces. The platform creates a seamless way to discover, book, and manage properties, offering transparency, trust, and convenience for all users.
02
KEY
FEATURE
Bulvds Wallet
The Bulvd Wallet is a key feature of the short-let booking app, designed to make handling payments, refunds, and commissions simple and secure for everyone. It's designed to solve common frustrations, offering a seamless way for users to manage all their financial activity in one place. Below are some highlights of the wallet system.
Multi-source funding:
Users can easily top up your wallet using multiple methods, including card payments, bank transfers, and cryptocurrency.
Cash withdrawals:
Agents and renters can quickly cash out funds directly to their bank accounts.
Recent transactions:
The wallet provides a full history of all transactions from payments and commissions to refunds and withdrawals so users can always see exactly where their money is.
Wallet balance overview:
Total balance: All the funds in your wallet.
Withdrawal balance: Funds that are ready for you to cash out.
Incoming funds: Payments or refunds that are pending and will be credited soon.
The Bulvd Wallet is designed to build trust and provide a transparent, stress-free experience for every user.
03
USER
PAIN POINTS
Uncertain Payouts: Managers don't know when they'll get paid, making cash flow unpredictable.
Refund Stress: Renters are anxious about when they'll get their security deposit back.
Broken Trust: A lack of transparency makes it nearly impossible to resolve disputes, eroding confidence.
Clunky Payments: The app forces users to leave the platform, creating a disconnected rebooking experience.
Excluding Users: International guests are unable to book due to a lack of inclusive payment options.
04
UX
STRATEGY
Problem Statement
Users face significant friction when managing payments. Managers are frustrated by unclear payout timelines, while renters experience anxiety over caution fee refunds. Additionally, international users are blocked by limited payment options. These challenges lead to a lack of trust, frequent disputes, and a fragmented user experience that prevents seamless in-app rebooking.
Goal
Design a wallet experience that delivers clarity, trust, and accessibility by making transactions transparent, refunds predictable, and payments inclusive for both local and international users.
Approach
Transparency-first design: Show clear wallet breakdowns (total, withdrawal and incoming funds) with contextual explanations for every balance.
Seamless flows: Integrate direct wallet funding and in-app withdrawals to reduce reliance on external payment systems.
Localized inclusivity: Support multiple funding methods to ensure all users can book without friction.
Trust-building features: Real-time notifications, detailed transaction histories, and an easy dispute-resolution process to reduce conflicts and build confidence.
05
HIGH
FIDELITY
The following high-fidelity screens capture the core wallet experience for Bulvds, showcasing how users manage funds, track transactions, and complete bookings seamlessly:
Wallet Home: Displays total balance, withdrawal balance, and incoming funds, with quick actions for Fund, Withdraw, and History.
Fund Wallet Modal: Provides payment options, sets minimum funding amounts, and shows clear success or failure states.
Booking Checkout (wallet pay): Breaks down charges into base fee, sharing commission, caution fee, gateway fee, and final total.
Pending Transaction Detail: Highlights booking-linked transactions with status updates and a dispute option.
Withdraw Flow: Guides users to select a bank account, apply minimum balance rules, manage a single active request, and confirm withdrawals.
Transaction Timeline: Offers a filterable history of payments, refunds, commissions, and withdrawals, with expandable details for transparency.
06
ADDITIONAL
UI MOCKUPS
Alongside the primary flows, a few more high-fidelity mockups were developed to extend functionality and enhance user experience. These include:
Coupons: A streamlined interface for users to apply discounts and promotional codes during transactions.
Property Add-ons: A dedicated section showcasing optional features or services that can be added to a property booking.
Rebooking: An optimized flow to simplify the process of rebooking previous stays with updated pricing and availability details.
07
DESIGN
IMPACT
This design directly addressed user pain points, leading to a measurable impact on key business and user metrics.
Increased User Trust & Reduced Disputes: By providing clear receipts and transparent escrow notes, the design measurably reduced the number of disputes per 1,000 bookings.
Improved Conversion Rates: A seamless wallet funding experience encouraged more users to pre-fund their accounts, leading to a higher conversion rate at checkout.
Enhanced User Confidence: The streamlined withdrawal process resulted in fewer failed withdrawals and faster resolution times, building greater confidence for both renters and agents.
Increased Agent Loyalty: Transparent and predictable payout timelines directly contributed to a higher rate of repeat listings from agents, improving retention.
Boosted Operational Efficiency: The automated and transparent fund management system drastically reduced the need for manual administrative intervention for disputed funds, freeing up valuable resources.
06
ADDITIONAL
UI MOCKUPS
Alongside the primary flows, a few more high-fidelity mockups were developed to extend functionality and enhance user experience. These include:
Coupons: A streamlined interface for users to apply discounts and promotional codes during transactions.
Property Add-ons: A dedicated section showcasing optional features or services that can be added to a property booking.
Rebooking: An optimized flow to simplify the process of rebooking previous stays with updated pricing and availability details.
01
PRODUCT
OVERVIEW
Bulvds App
Bulvds redefines modern living by simplifying short-let and rental experiences for everyone, from explorers (renters) seeking stays, to managers (agents) and homeowners overseeing spaces. The platform creates a seamless way to discover, book, and manage properties, offering transparency, trust, and convenience for all users.
02
KEY
FEATURE
Bulvds Wallet
The Bulvd Wallet is a key feature of the short-let booking app, designed to make handling payments, refunds, and commissions simple and secure for everyone. It's designed to solve common frustrations, offering a seamless way for users to manage all their financial activity in one place. Below are some highlights of the wallet system.
Multi-source funding:
Users can easily top up your wallet using multiple methods, including card payments, bank transfers, and cryptocurrency.
Cash withdrawals:
Agents and renters can quickly cash out funds directly to their bank accounts.
Recent transactions:
The wallet provides a full history of all transactions from payments and commissions to refunds and withdrawals so users can always see exactly where their money is.
Wallet balance overview:
Total balance: All the funds in your wallet.
Withdrawal balance: Funds that are ready for you to cash out.
Incoming funds: Payments or refunds that are pending and will be credited soon.
The Bulvd Wallet is designed to build trust and provide a transparent, stress-free experience for every user.
03
USER
PAIN POINTS
Uncertain Payouts: Managers don't know when they'll get paid, making cash flow unpredictable.
Refund Stress: Renters are anxious about when they'll get their security deposit back.
Broken Trust: A lack of transparency makes it nearly impossible to resolve disputes, eroding confidence.
Clunky Payments: The app forces users to leave the platform, creating a disconnected rebooking experience.
Excluding Users: International guests are unable to book due to a lack of inclusive payment options.
04
UX
STRATEGY
Problem Statement
Users face significant friction when managing payments. Managers are frustrated by unclear payout timelines, while renters experience anxiety over caution fee refunds. Additionally, international users are blocked by limited payment options. These challenges lead to a lack of trust, frequent disputes, and a fragmented user experience that prevents seamless in-app rebooking.
Goal
Design a wallet experience that delivers clarity, trust, and accessibility by making transactions transparent, refunds predictable, and payments inclusive for both local and international users.
Approach
Transparency-first design: Show clear wallet breakdowns (total, withdrawal and incoming funds) with contextual explanations for every balance.
Seamless flows: Integrate direct wallet funding and in-app withdrawals to reduce reliance on external payment systems.
Localized inclusivity: Support multiple funding methods to ensure all users can book without friction.
Trust-building features: Real-time notifications, detailed transaction histories, and an easy dispute-resolution process to reduce conflicts and build confidence.
05
HIGH
FIDELITY
The following high-fidelity screens capture the core wallet experience for Bulvds, showcasing how users manage funds, track transactions, and complete bookings seamlessly:
Wallet Home: Displays total balance, withdrawal balance, and incoming funds, with quick actions for Fund, Withdraw, and History.
Fund Wallet Modal: Provides payment options, sets minimum funding amounts, and shows clear success or failure states.
Booking Checkout (wallet pay): Breaks down charges into base fee, sharing commission, caution fee, gateway fee, and final total.
Pending Transaction Detail: Highlights booking-linked transactions with status updates and a dispute option.
Withdraw Flow: Guides users to select a bank account, apply minimum balance rules, manage a single active request, and confirm withdrawals.
Transaction Timeline: Offers a filterable history of payments, refunds, commissions, and withdrawals, with expandable details for transparency.
07
DESIGN
IMPACT
This design directly addressed user pain points, leading to a measurable impact on key business and user metrics.
Increased User Trust & Reduced Disputes: By providing clear receipts and transparent escrow notes, the design measurably reduced the number of disputes per 1,000 bookings.
Improved Conversion Rates: A seamless wallet funding experience encouraged more users to pre-fund their accounts, leading to a higher conversion rate at checkout.
Enhanced User Confidence: The streamlined withdrawal process resulted in fewer failed withdrawals and faster resolution times, building greater confidence for both renters and agents.
Increased Agent Loyalty: Transparent and predictable payout timelines directly contributed to a higher rate of repeat listings from agents, improving retention.
Boosted Operational Efficiency: The automated and transparent fund management system drastically reduced the need for manual administrative intervention for disputed funds, freeing up valuable resources.